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AI SDRs and automation

What AI and automation should and shouldn’t do in a sales team.

A lot of money has gone into replacing sales reps with software. These issues look at what AI and automation are good for in GTM (research, enrichment, scoring, list building) and the parts that still need a person, like calls and judgement on deals.

At Tom’s GTM consultancy, the approach is human-led relationships, with automated systems doing the work behind them. It’s the line these issues keep coming back to.

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